If you are a Quebec consumer, you have the right to cancel your Subscription within seven (7) days of the date you receive a copy of the contract (your Terms acceptance confirmation email) without giving any reason and without penalty. If we failed to deliver a copy of the contract, this window extends to thirty (30) days.

To exercise this right, you must send written notice to privacy@prepboard.ca within the applicable window. State your name, registered email address, and the words “I am cancelling under QC CPA s. 54.8.” We will confirm receipt within two (2) business days and refund the full amount paid within fifteen (15) days of receiving your notice. No deduction is made for services accessed during the seven-day window.

If we fail to make the Platform accessible and functional within thirty (30) days of the date you subscribed, you may cancel without cost or penalty and receive a full refund within fifteen (15) days. This right does not apply to interruptions caused by planned maintenance communicated in advance, your own device or network conditions, or force majeure events as defined in the Terms.

As a Quebec consumer on a month-to-month subscription, you may cancel your Subscription at any time. Cancellation takes effect at the end of the then-current billing period. You are not entitled to a refund of fees already paid for the current billing period under this right, as those fees correspond to services already made available to you during that period. Access to the Platform continues until the end of the paid period.

If you are a Quebec consumer and we materially fail to fulfil our contractual obligations, you have the right to request a chargeback from your credit card issuer within sixty (60) days of the charge. We disclose this right as required by law. Before initiating a chargeback, we strongly encourage you to contact us first at privacy@prepboard.ca; the vast majority of billing issues are resolved directly within five (5) business days without involving your card issuer. Chargebacks that are initiated without prior contact and that are subsequently found to be unwarranted may result in account suspension as described in Section 9.

Deciding you no longer wish to use the Platform, choosing an alternative service, or changing your educational or professional plans after the statutory seven-day window has passed does not entitle you to a refund. Subscriptions are not sold on a trial basis beyond the statutory window and any free trial period we may expressly offer.

Failure to log in, failure to attend live classes, failure to complete assigned modules, failure to use the quiz bank or filing workspace, or any other failure to use features you have paid for does not entitle you to a refund. The subscription grants access to the Platform, not a guarantee of engagement. You are responsible for making use of the service you have purchased.

A failure to pass the NCLEX-RN, failure to achieve a target IELTS band score, failure to obtain credential recognition from NNAS or any provincial nursing college, or any other unfavourable examination or regulatory outcome does not entitle you to a refund of subscription fees, except as specifically provided under the Satisfaction Promise in Section 5. The Satisfaction Promise is a conditional programme-level commitment, not a general guarantee and not a basis for a subscription-fee refund.

An unsuccessful immigration application, an unfavourable IRCC decision, a provincial nominee programme rejection, a low CRS score, a failure to receive an Invitation to Apply, or any other immigration outcome does not entitle you to a refund. PrepBoard provides orientation tools and educational content only; immigration outcomes are entirely outside our control and are not within the scope of our service commitment.

Subjective dissatisfaction with course materials, tutoring style, class scheduling, the platform’s interface, the pace of the programme, or the conduct of any tutor or advisor does not entitle you to a refund outside the statutory window. If you have a complaint about a specific tutor or advisor, we encourage you to report it to privacy@prepboard.ca; we take conduct complaints seriously and will investigate. However, a complaint alone does not suspend or cancel billing.

Connection failures, device incompatibility, browser issues, poor internet quality, firewall or VPN interference, or any other technical condition attributable to your equipment or network does not entitle you to a refund. We recommend testing platform access, video playback, and live class participation within the first seven days of your subscription so that any such issues are identified within the statutory cancellation window.

Fees paid to third parties in connection with your nursing journey — including NNAS fees, provincial nursing college fees, NCLEX registration fees, IELTS or CELBAN test fees, immigration application fees, RCIC or legal fees, police record check fees, notarization fees, or any government charges — are not paid to PrepBoard and are categorically outside the scope of this Policy. PrepBoard bears no liability for and will not refund or compensate for any such fees under any circumstance.

If your account is suspended or terminated by the Company due to your breach of the Terms — including but not limited to violation of the acceptable use policy, submission of fraudulent documents, providing unauthorized immigration advice using the Platform, or conduct harmful to other users — no refund of any subscription fees is owed, whether for the current billing period or any prior period. Termination for cause does not trigger a right to reimbursement.

There are no pro-rated refunds for any portion of a billing period. If you cancel mid-month, your access continues to the end of the paid period and no refund is issued for the remaining days. If you subscribe on the 28th of a month, you pay for a full month of access beginning that day; there is no adjustment for short calendar months.

Subscriptions purchased at a promotional rate, through a group or cohort discount, or pursuant to a payment plan arrangement are non-refundable on the same basis as standard subscriptions. If a promotional subscription is part of an agreed payment plan, all agreed instalments remain owing regardless of whether you continue to use the Platform.

The Satisfaction Promise applies only if every one of the following conditions is satisfied without exception. Partial satisfaction of the conditions does not give rise to any entitlement:

• You were enrolled on the Cohort Plan ($349 CAD/month) or the Concierge Plan ($749 CAD/month) throughout the entire programme. The Independent Plan ($149 CAD/month) does not include the Satisfaction Promise.
• Your subscription was active and in good standing (no failed payments, no account suspension) for the entire duration of the programme.
• You attended at least 80% of scheduled live classes during the programme, as recorded in the platform’s attendance log. Illness or emergency absences may be considered at the Company’s sole discretion if supported by documentation submitted within 7 days of the missed session.
• You submitted all assigned assessments, NGN case sets, writing tasks, or other required deliverables within the deadlines set by your tutor, as recorded in the platform.
• You participated in all scheduled 1:1 tutor review sessions (minimum one per two-week period for Cohort; all scheduled sessions for Concierge).
• You sat the relevant examination (NCLEX-RN or IELTS) within 90 days of the end of the programme. Exams sat more than 90 days after the cohort end date are outside the scope of the Promise.
• You notify us of your examination result within 60 days of receiving it by sending the official result document to privacy@prepboard.ca together with a completed Satisfaction Promise Claim Form (available from privacy@prepboard.ca on request).
• The claim is your first claim under the Satisfaction Promise. The Promise applies once per student per programme type (NCLEX-RN or IELTS) over the lifetime of your PrepBoard enrolment.

A valid claim grants enrolment in the next available equivalent cohort or programme commencing after your claim is approved. We will notify you of the next available start date within 15 business days of approving your claim. You must confirm enrolment acceptance within 14 days of that notification. If you do not confirm within 14 days, the claim lapses and no further entitlement arises.

The repeat enrolment is provided at no additional charge for the duration of that single cohort or programme cycle. Your subscription billing does not resume automatically for the repeat cohort; a separate enrolment confirmation will be issued. Upon completion of the repeat cohort, no further Satisfaction Promise entitlement exists.

The Satisfaction Promise is not: a cash refund; a credit against future subscriptions; a guarantee of exam success on the second attempt; a commitment applicable to programmes taken more than once; or an admission of any shortcoming in the original programme. The Promise does not override or supplement any mandatory statutory right. It is an additional voluntary commitment by the Company.

We reserve the right to verify all conditions against platform records before approving a claim. If attendance, submission, or participation records are inconsistent with a claim, we will notify you and provide an opportunity to submit additional evidence within 10 business days. Our determination of whether conditions are met is final, subject to your right to raise a dispute as described in the Terms.

All refund requests, including statutory requests under Section 3, must be submitted in writing to privacy@prepboard.ca. Your request must include:

• Your full name and the email address associated with your PrepBoard account;
• The billing date and amount of the charge in question;
• The specific ground on which you are requesting a refund (e.g., “QC CPA s. 54.8 seven-day right”, “Satisfaction Promise claim”, “Discretionary — medical emergency”);
• Supporting documentation where required (see Sections 3.1, 5.1, and 6).

Incomplete requests will be returned for additional information. The processing clock does not start until we have received a complete request with all required documentation.

We will acknowledge receipt of your request within two (2) business days. For statutory rights under Section 3, we will process and issue the refund within fifteen (15) days of receiving your complete request, as required by QC CPA s. 54.13. For Satisfaction Promise claims, we will issue our decision within fifteen (15) business days. For discretionary requests, we will issue our decision within fifteen (15) business days.

All approved refunds are issued exclusively to the original payment method used for the transaction. We do not issue refunds by cash, cheque, bank transfer, cryptocurrency, platform credit, or any method other than the original payment instrument. If the original payment card has been cancelled or expired, it is your responsibility to notify us at the time of your request and to coordinate with your card issuer; refunds to cancelled or expired cards may take additional time to process through the card network.

Refunds are processed in Canadian dollars. If your card was charged in another currency, the refund amount in that currency will reflect the exchange rate applied on the date of the refund, which may differ from the rate on the original charge date. The Company bears no responsibility for exchange rate differences.

Where a refund is issued, applicable taxes (GST/HST, QST) will be refunded proportionally to the refund amount. Tax refunds are processed through the same payment method and timeline as the principal refund.

Before escalating a billing dispute to your card issuer, a consumer protection authority, or any other body, you agree to first contact us at privacy@prepboard.ca and allow us fifteen (15) business days to respond. We resolve the large majority of billing concerns directly, and escalation is almost always unnecessary. Skipping this step and proceeding directly to a chargeback may be treated as a policy violation under Section 9.2.

If you are a Quebec consumer and are not satisfied with our response to a refund request, you may contact the Office de la protection du consommateur (OPC) at opc.gouv.qc.ca or 1-888-672-2556. For consumers in other provinces, equivalent provincial consumer protection bodies are available. Contacting a consumer authority does not by itself trigger a refund obligation beyond what is already required by this Policy and Applicable Law.

Billing disputes that are not resolved through direct communication are subject to the dispute resolution provisions in Section 18 of the Terms (informal resolution, mediation, Canadian courts). No mandatory arbitration applies.

The Company maintains complete records of: subscription acceptance timestamps and IP addresses; account login and feature access logs; class attendance data; tutor session records; email delivery confirmations; and payment confirmations. We will present these records in response to any chargeback dispute and will identify whether the claimed basis for the chargeback is consistent with the platform record.

If you initiate a chargeback that is not supported by a statutory right under Section 3, and the chargeback is subsequently reversed in our favour by the card network:

• Your account will be immediately suspended pending resolution;
• The disputed amount plus any chargeback processing fees levied on the Company by the card network will become immediately due and payable;
• We reserve the right to permanently terminate your account and bar re-registration;
• We reserve the right to pursue recovery of the disputed amount and associated costs through any available legal means, including small claims court proceedings.

If you dispute a charge in good faith (believing you have a statutory or contractual right to a refund) but it is ultimately determined that no such right exists, we will resolve the matter without penalty provided you contacted us first as described in Section 8.1 before initiating the chargeback.

Nothing in this section limits your right to initiate a chargeback where you have a genuine statutory right to a refund under QC CPA s. 54.14 or equivalent legislation and we have failed to process the refund within the required statutory period. In such cases, the chargeback is legitimate and we will not contest it.