PrepBoard is an educational and organizational platform. The Services include:

• Structured NCLEX-RN preparation content including video lessons, reading modules, NGN-format practice questions, weekly live classes, and 1:1 tutor review sessions;
• IELTS Academic preparation content including marked writing feedback, live mock speaking interviews, reading and listening practice, and weekly rhythm programming;
• Credential and examination filing support — a structured workspace for organizing, tracking, and uploading documents related to NNAS assessment, provincial nursing college applications, and exam registration;
• Immigration pathway orientation tools, including a CRS estimator and information about federal and provincial immigration streams relevant to nurses;
• Scheduling, notices, and cohort community features to support learning and peer connection;
• Analytics, progress tracking, and educator-facing tools.

PrepBoard does NOT provide:

• Legal advice of any kind, including immigration law advice, employment law advice, or professional-regulatory advice;
• Immigration representation or advice as defined in IRPA s. 91. PrepBoard is not authorized to represent you before IRCC, an immigration tribunal, or any other immigration authority. We do not draft, review, or advise on immigration applications;
• Medical or clinical advice, health professional assessment, or fitness-to-practise evaluation;
• Provincial nursing college application review, endorsement, or submission on your behalf;
• NNAS application submission or document submission to NNAS on your behalf;
• NCLEX-RN, IELTS, CELBAN, or any other exam registration, booking, or submission;
• Any guarantee, prediction, or assurance of exam passage, score achievement, licensing outcome, credential recognition, employment, or immigration success;
• Translation services with legal or notarial certification.

To access protected features of the Platform, you must create an account by providing your full legal name, a valid email address, and a password of at least 8 characters, or by authenticating through Google OAuth. You represent that all information you provide at registration is accurate, current, and complete, and you agree to update it promptly if it changes.

You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your login credentials with any other person. You agree to notify us immediately at privacy@prepboard.ca if you suspect unauthorized access to your account. The Company is not liable for any loss or damage arising from your failure to maintain credential security.

Providing false, misleading, or fraudulent information at registration or at any time during your use of the Platform is grounds for immediate account termination without refund.

The Platform may offer a demo or guest mode for evaluation. Demo sessions do not generate a real Supabase user record, do not process real payment data, and do not trigger transactional communications. Demo mode access may be terminated or modified at any time without notice.

PrepBoard offers three subscription tiers. Features of each Plan are described on the Pricing page (prepboard.ca/pricing) and in the checkout flow. The Pricing page is incorporated into these Terms by reference. We reserve the right to modify Plan features and pricing; changes will be communicated as described in Section 22.

Pricing for annually-billed plans, if offered, will be disclosed at checkout as the total amount payable and the monthly equivalent. No plan charges a set-up fee beyond the first monthly payment unless expressly disclosed at checkout before you confirm your order.

Subscriptions are billed monthly on the date you first subscribe (your “Billing Date”). Payment is processed by our payment processor, Stripe, Inc. By subscribing, you authorize the Company to charge your payment method on a recurring basis until cancellation. You must ensure your payment method details remain current. If a payment fails, we will notify you and may suspend access to your account until payment is resolved.

We do not store, process, or have access to your full payment card number, CVV, or bank account credentials. All payment card data is handled exclusively by Stripe, Inc. under its own PCI-DSS-compliant infrastructure and privacy policy.

If we offer a free trial period, the terms of the trial (duration, features included, and whether a payment method is required at sign-up) will be disclosed clearly before you begin the trial. Your payment method will not be charged during a free trial unless you take an affirmative step to subscribe. A free trial will not automatically convert to a paid Subscription without your express, affirmative consent given at or before the end of the trial period.

Your Subscription renews automatically at the end of each billing period at the then-current rate for your Plan unless you cancel before the renewal date. For Quebec consumers, we will send a renewal reminder to your registered email address at least 30 days before the renewal date if the renewal would be at a different price or on materially different terms than the preceding period.

We may change Subscription pricing by giving you at least 30 days’ written notice to your registered email address before the new price takes effect. If you do not cancel before the effective date, you will be deemed to have accepted the new price. For Quebec consumers, you have the right to cancel without cost or penalty at any time during the 30-day notice period.

All prices are stated exclusive of applicable taxes. GST/HST, QST, and any other applicable sales taxes will be added to your invoice at the rate applicable to your province or territory of residence. You are responsible for all taxes applicable to your Subscription. Where required by law, we will collect and remit applicable taxes.

You may cancel your Subscription at any time by: (a) using the “Cancel Subscription” function in your Account dashboard under Payments; (b) accessing the Stripe Customer Portal through your dashboard; or (c) sending a written notice to privacy@prepboard.ca. Cancellation is effective at the end of your current billing period unless you exercise a statutory right to immediate cancellation with refund as described in Sections 7.2 and 7.3. After cancellation, you will retain access to the Platform until the end of the paid billing period.

If you are a Quebec consumer, you have the right to cancel your Subscription without giving any reason within 7 days of the date you receive a copy of this contract (or within 30 days if we fail to provide you a retainable copy). To exercise this right, notify us in writing at privacy@prepboard.ca. We will refund all amounts paid within 15 days of receiving your notice. This right applies regardless of whether you have used the Service.

If you are a Quebec consumer and we fail to begin performing the principal obligation under these Terms within 30 days of the agreed date, you may cancel the contract without cost or penalty and receive a full refund within 15 days.

If you complete a PrepBoard cohort programme in full (attending the required scheduled sessions and submitting all assigned work) and do not pass the NCLEX-RN on your first attempt following that cohort, or do not achieve your target IELTS band on your first attempt following the IELTS programme, PrepBoard will enrol you in the following cohort or programme at no additional charge. To claim this promise: (a) you must have completed all programme requirements as documented in your account; (b) you must notify us within 60 days of your exam result; and (c) you must provide proof of the exam result. This promise applies once per student per programme type. It is a contractual commitment by the Company and does not limit any of your statutory rights.

Outside of your statutory rights and the Satisfaction Promise, monthly Subscription fees are non-refundable for any portion of a billing period already paid, except at our sole discretion where exceptional circumstances are demonstrated. We will consider partial refunds where: (a) a technical failure on our part prevented access to material portions of the Service during a billing period; or (b) the Service was substantially different from what was disclosed at checkout. Refund requests should be directed to privacy@prepboard.ca.

Under QC CPA s. 54.14, if you are a Quebec consumer and we fail to fulfil our obligations, you have the right to request a chargeback from your credit card issuer within 60 days of the charge. We disclose this right as required by law. We encourage you to contact us directly before initiating a chargeback; most issues can be resolved quickly.

All content on the Platform — including course materials, lesson videos, quiz items, NGN practice questions, written guides, illustrations, design elements, trademarks, service marks, trade names, and software — is owned by or licensed to the Company and is protected by Canadian copyright law, the Copyright Act (RSC 1985 c C-42), trade-mark law, and other applicable intellectual property laws. The PrepBoard name and logo are proprietary marks of the Company.

Your Subscription grants you a personal, non-exclusive, non-transferable, revocable licence to access and use Platform Content for your own educational purposes during the term of your active Subscription. This licence does not include the right to: download, copy, reproduce, republish, distribute, transmit, display, sell, or exploit any Platform Content except as explicitly permitted in writing; share account credentials or enable another person to access the Platform under your account; use any Platform Content for commercial purposes, resale, tutoring, or public instruction; or reverse-engineer, decompile, scrape, or create derivative works from any part of the Platform.

You retain ownership of all User Content you submit to the Platform. By submitting User Content, you grant the Company a non-exclusive, royalty-free, worldwide licence to host, store, transmit, process, and display your User Content solely to: (a) deliver the Services to you; (b) allow assigned tutors, educators, and advisors to review and respond to your content; and (c) as otherwise described in our Privacy Policy.

You represent and warrant that: your User Content does not infringe any third party’s intellectual property, privacy, or other rights; you have the right to submit all documents you upload; and your User Content does not violate these Terms or Applicable Law.

Credential Documents you upload for filing or assessment purposes are processed by us in our capacity as a document-organization service provider, not as a legal or regulatory agent. We do not verify the authenticity of documents, and uploading a document to PrepBoard does not constitute submission to any regulatory body. You are solely responsible for the accuracy, completeness, and authenticity of all documents you upload.

If you believe that any content on the Platform infringes your copyright, please send a written notice to privacy@prepboard.ca containing: (a) your name and contact information; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and its location on the Platform; (d) a statement that you have a good-faith belief the use is unauthorized; and (e) a statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on their behalf. We will respond to valid notices within 15 business days. Abuse of the takedown mechanism may result in account suspension.

• Accessing or attempting to access another user’s account without authorization;
• Circumventing, disabling, or interfering with security features, access controls, or encryption of the Platform;
• Reverse-engineering, decompiling, or attempting to extract source code, algorithms, or data structures from the Platform;
• Scraping, crawling, or harvesting data from the Platform by automated means;
• Introducing malware, viruses, ransomware, or other malicious code;
• Conducting load testing, penetration testing, or vulnerability scanning of the Platform without express written authorization.

• Posting or transmitting content that is defamatory, obscene, threatening, harassing, discriminatory, or otherwise unlawful;
• Impersonating any person, organization, nursing regulatory body, immigration authority, or the Company;
• Sharing your account credentials or allowing others to access the Platform under your account;
• Using PrepBoard content to provide tutoring, instruction, or consulting services to third parties for compensation;
• Soliciting other users for commercial purposes through the Platform’s community features;
• Submitting false or misleading information, including fabricated academic credentials or professional records.

• Using the Platform to provide immigration advice or representation to third parties in violation of IRPA s. 91;
• Representing that PrepBoard has provided immigration or legal advice in connection with any application;
• Using the Platform’s CRS estimator or immigration tools as a basis for formal immigration decisions without independent advice from a licensed RCIC or immigration lawyer.

The PrepBoard cohort community is a professional learning environment for internationally educated nurses. Users participating in community features (threads, messages, cohort discussions) agree to:

• Engage respectfully and professionally with tutors, advisors, and fellow students;
• Not share copyright-protected study materials, exam questions, or third-party proprietary content;
• Not share personally identifiable information of other users without their consent;
• Maintain the confidentiality of any personal circumstances shared by other community members.

PrepBoard moderates community content and reserves the right to remove, edit, or refuse any User Content that violates these Terms or our community standards, at our sole discretion and without prior notice. We are not obligated to pre-screen all User Content. The presence of User Content on the Platform does not constitute our endorsement of that content.

Canada does not have a statutory immunity equivalent to Section 230 of the US Communications Decency Act. We operate a notice-and-action policy: if you believe User Content is unlawful, infringes your rights, or violates these Terms, submit a report to privacy@prepboard.ca with a description of the content and the basis for your complaint. We will investigate and take appropriate action within 15 business days.

You must not post content that is defamatory, constitutes hate speech, promotes violence or discrimination, infringes copyright or other intellectual property, or violates the privacy of identifiable individuals. The Company reserves the right to disclose User Content to law enforcement or regulatory authorities where required by lawful order or where we believe there is an imminent risk of harm.

To the fullest extent permitted by applicable law, the Company’s total aggregate liability to you for all claims arising out of or relating to these Terms or the Services, whether in contract, tort (including negligence), statute, or otherwise, shall not exceed the total amount of Subscription fees actually paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred Canadian dollars ($100 CAD), whichever is greater.

To the fullest extent permitted by applicable law, the Company shall not be liable for any: (a) indirect, incidental, or consequential damages; (b) loss of profits, revenue, business opportunity, or anticipated savings; (c) loss or corruption of data; (d) cost of procurement of substitute services; or (e) loss arising from reliance on exam preparation, immigration guidance, or credential filing content provided on the Platform, whether or not the Company has been advised of the possibility of such damages. This exclusion applies regardless of the theory of liability.

Sections 15.1 and 15.2 do not limit or exclude the Company’s liability for:

• The Company’s gross negligence or wilful misconduct;
• Fraud or fraudulent misrepresentation;
• Death or personal injury caused by the Company’s negligence;
• Unauthorized disclosure of or failure to protect Credential Documents in breach of our security obligations;
• The Company’s material breach of its privacy and data-protection obligations under the Privacy Policy;
• Any liability that cannot be excluded or limited by Applicable Law.

You may terminate your account at any time by cancelling your Subscription (see Section 7.1) and requesting account deletion at privacy@prepboard.ca. Account deletion will be processed within 30 days and will be carried out in accordance with our Privacy Policy retention schedule.

We may suspend or terminate your account immediately, with or without notice, for:

• Material breach of these Terms, including violation of the acceptable use provisions in Section 9;
• Fraudulent, abusive, or unlawful conduct on the Platform;
• Submission of forged or fraudulent documents;
• Non-payment of Subscription fees;
• Conduct that poses a risk of harm to other users, the Company, or third parties.

We may also suspend or terminate accounts with 30 days’ notice for reasons not constituting a breach, in which case we will provide a pro-rated refund of any prepaid Subscription fees for the unused period.

Upon termination: your licence to use the Platform and Content immediately ends; you must cease all use of the Platform; the Company will retain your data in accordance with the Privacy Policy; provisions of these Terms that by their nature survive termination shall continue in effect, including Sections 8.1, 11, 12, 13, 14, 15, 16, and 18.

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at privacy@prepboard.ca with a written description of the dispute. We will attempt to respond within 15 business days. We believe most issues can be resolved through direct communication.

If informal resolution is unsuccessful within 30 days, either party may propose non-binding mediation administered by a mutually agreed mediator in Canada. The costs of mediation shall be shared equally unless a court orders otherwise. Participation in mediation is voluntary and does not waive either party’s right to commence legal proceedings.

If mediation does not resolve the dispute, either party may pursue their claim in the courts of competent jurisdiction in Canada. For Quebec consumers, actions may be brought in the courts of Quebec, including the Division of Small Claims of the Court of Québec for claims within that court’s jurisdictional limit. For non-Quebec Canadian consumers, actions may be brought in the courts of your province of residence where the Consumer Protection Act or equivalent provincial legislation gives you that right.

We reserve the right to modify these Terms at any time. Modifications will be effective upon the date specified in our notice.

For material changes — meaning changes that affect your substantive rights, pricing, cancellation rights, liability, or dispute resolution — we will:

• Post the updated Terms on the Platform with a clearly marked revised effective date;
• Send written notice to your registered email address at least 30 days before the changes take effect;
• Where the change requires your affirmative consent (for example, a price increase on a fixed-term plan or a change to an essential term of your Subscription), present a specific consent prompt before the change applies to your account.

For Quebec consumers, in the event of a material modification to the essential elements of your Subscription (price, nature of service, or term), you have the right to cancel your Subscription without cost or penalty at any time within the 30-day notice period. If you do not cancel within that period, the modification will take effect on the date specified.

We may make non-material changes (such as typographical corrections, administrative updates, or clarifications that do not affect your rights) without prior notice by posting the updated Terms.

These Terms, together with the Privacy Policy and the Pricing page incorporated by reference, constitute the entire agreement between you and the Company with respect to the Platform and Services and supersede all prior representations, understandings, or agreements relating to the same subject matter. In the event of conflict between these Terms and the Privacy Policy, the Privacy Policy governs with respect to data-protection matters.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed or modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. The invalidity of any provision under Quebec consumer protection law does not affect the validity of other provisions as against non-Quebec users.

Failure by the Company to enforce any provision of these Terms on any occasion does not constitute a waiver of that provision or of any other provision. No waiver is effective unless made in writing and signed by an authorized representative of the Company.

You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent. The Company may assign these Terms in connection with a merger, acquisition, sale of assets, or reorganization, provided that the assignee agrees to be bound by these Terms and that we provide 30 days’ prior notice to users as described in Section 22.2.

These Terms were drafted in English and French. The French version is available at prepboard.ca/conditions or on request at privacy@prepboard.ca. For Quebec consumers, the French version prevails in the event of any conflict between the English and French versions. For all other users, the English version prevails. Both versions are equally authentic.

Notices from you to the Company under these Terms must be sent in writing to privacy@prepboard.ca. Notices from the Company to you will be sent to your registered email address and will be deemed received 24 hours after sending, provided the email is not returned as undeliverable. You are responsible for maintaining a current, valid email address in your account settings.